Refund Policy

There is no checkout, no card storage and no online ordering on deanosgrill.com. Every payment you make to Deanos 5 Town Grill happens in the restaurant at the counter, or on the phone with a member of staff. That means there is nothing on this site to charge back — and any refund is handled by us directly, not through a payment app.

Say so before you leave, or as soon as you get home. Tell us what went wrong and we will remake the item, replace it, or put the money back on your tab or card. We would rather fix it than lose you, and we do not make customers jump through hoops for a burger that came off the coals wrong.

Come to the counter and ask for a manager, or contact John Paul Jackson directly: +1 724 330 5600, support@deanosgrill.com. Please give us the date and roughly what time you came in, and the receipt if you still have it — it lets us find the transaction quickly. We aim to answer every email the same day we see it.

For food eaten in the restaurant or picked up, raise it the same day while we can still see the order and the ticket. Anything beyond that we handle case by case, and after 7 days we have usually no way to verify it, so we cannot promise anything.

For big orders we ask for a deposit so the food is bought and ready. Cancel at least 24 hours ahead and the deposit comes back to you in full. Inside 24 hours, the deposit covers food already purchased and does not come back, but we will always try to reschedule rather than throw anything away.

Refunds go back the way you paid: to the card you used, or in cash if you paid cash. Cash refunds need the receipt. Card refunds appear on your statement within one to five business days, depending on your bank. Discounts and complimentary items are never refunded as cash.

Food you took home and were simply unhappy with after the fact, once the same-day window above has passed. Alcohol, once it has left the counter, except where the drink itself was wrong. And third-party delivery fees, which belong to the delivery company and are refunded by them, not us.

If we got an allergy wrong and you could not eat what you ordered, that is on us — tell us and we will refund the whole order, not just the item. Our kitchen is small and shared, so please ask before ordering rather than after.

Deanos 5 Town Grill, 627 Route 88, Stockdale, PA 15483. +1 724 330 5600, support@deanosgrill.com. Open Mon–Sun, 11am–10pm.